Ingredients, shelf life, shipping and care — everything you want to know before treating your skin to rose.
What ingredients do you use, and where does your rose come from?
Our formulas are built around Rosa Damascena (Damask rose) — rose water, rose oil and rose extract — sourced from established European and Mediterranean rose-growing regions. We pair it with skin-loving cosmetic ingredients and full INCI ingredient lists are shown on every product page and on the packaging, so you always know exactly what you're applying. We focus on clean, thoughtfully chosen cosmetic ingredients.
Are your products cruelty-free and vegan?
We do not test our finished products or ingredients on animals. The majority of our range is formulated to be vegan; where a product contains an ingredient of animal origin (for example beeswax in a balm), it is clearly flagged in the ingredient list on the product page. If you're looking for vegan-only options, check the product details or contact us and we'll point you to them.
How long do the products last, and how should I read the shelf-life symbol?
Each product shows a Period-After-Opening (PAO) symbol — the little open-jar icon with a number such as 6M or 12M — which tells you how many months the product stays at its best once you've opened it. Unopened, products keep until the date or batch guidance on the packaging. Store them away from direct sunlight and heat, keep lids closed, and use clean hands or the supplied applicator to keep your cosmetics fresh.
Should I do a patch test before using a new product?
Yes — we recommend a patch test with any new cosmetic. Apply a small amount to a discreet area such as the inner forearm, leave it for 24 hours, and if you notice any irritation, stop using the product. Everyone's skin is different, so if you have sensitive skin or any specific concerns, it's always sensible to check the ingredient list first and speak to a qualified professional if needed.
How do you ship, and how long does delivery take?
Orders are dispatched within 1–2 business days and shipped across the EU, typically arriving within 3–7 working days depending on your country. Your order is packed carefully to protect glass and delicate items, and you'll receive a tracking link by email once it's on its way.
What is your returns policy on cosmetics?
For hygiene and safety reasons, opened or used cosmetics cannot be returned unless they arrived faulty or damaged. Unopened items in their original, sealed packaging can be returned within 14 days of delivery for a refund. If anything arrives damaged or isn't right, contact us with your order number and photos and we'll make it right quickly.
How should I store and care for my rose cosmetics?
Keep your products in a cool, dry place out of direct sunlight, and close caps and lids fully after each use to protect the formula and fragrance. Avoid leaving them in a hot bathroom or car. Using clean fingertips or the supplied applicator helps keep the product hygienic for its full Period-After-Opening window.