Frequently Asked Questions

Nej. Vores kollektion omfatter forskellige formler til hudpleje, solpleje, kropspleje og botaniske olier. Hybenolie er én enkelt olie, ikke grundlaget for alle produkter. Tjek ingredienslisten for hvert enkelt produkt. En fremhævet ingrediensliste er ikke en komplet INCI-liste; hvor den komplette liste ikke kan verificeres ud fra den tilgængelige emballage, oplyser vi det. Tjek etiketten på det produkt, du modtager, eller bed om den komplette liste før brug, hvis du har allergier eller følsomhed.

Tjek det enkelte produkt i stedet for at antage, at én påstand gælder for hele kollektionen. Vores produktvejledninger skelner mellem udsagn og symboler på den medfølgende emballage og uafhængigt verificerede certificeringer eller testresultater. Et vegansk symbol betyder ikke allergisikkerhed, økologisk certificering eller egnethed til alle hudtyper. Hvis du har brug for en bestemt certificering eller mere information om en formel, spørg os før køb.

Each product shows a Period-After-Opening (PAO) symbol — the little open-jar icon with a number such as 6M or 12M — which tells you how many months the product stays at its best once you've opened it. Unopened, products keep until the date or batch guidance on the packaging. Store them away from direct sunlight and heat, keep lids closed, and use clean hands or the supplied applicator to keep your cosmetics fresh.

Yes — we recommend a patch test with any new cosmetic. Apply a small amount to a discreet area such as the inner forearm, leave it for 24 hours, and if you notice any irritation, stop using the product. Everyone's skin is different, so if you have sensitive skin or any specific concerns, it's always sensible to check the ingredient list first and speak to a qualified professional if needed.

Orders are dispatched within 1–2 business days and shipped across the EU, typically arriving within 3–7 working days depending on your country. Your order is packed carefully to protect glass and delicate items, and you'll receive a tracking link by email once it's on its way.

For hygiene and safety reasons, opened or used cosmetics cannot be returned unless they arrived faulty or damaged. Unopened items in their original, sealed packaging can be returned within 14 days of delivery for a refund. If anything arrives damaged or isn't right, contact us with your order number and photos and we'll make it right quickly.

Følg opbevarings-, udløbs- og åbningstidspunktinformationerne på dit eget produkt. Hold låg lukket, undgå direkte sollys og overdreven varme, og brug rene hænder eller den medfølgende applikator. Et åbent-krukke-symbol som 12M betyder tolv måneder efter åbning, ikke en ubegrænset holdbarhed uåbnet. Antag ikke, at alle formler har samme opbevaringskrav eller brugstid.