Help & Info
Frequently Asked Questions
Comhábhair, saol na dtáirgí, loingseoireacht agus cúram—freagraí cabhracha chun do riachtanais laethúla a roghnú.
An bhfuil rós i ngach táirge VE RED RAZ?
Níl. Tá éagsúlacht foirmlí cúram craicinn, cúram gréine, cúram coirp agus olaí plandaí inár mbailiúchán. Is ola aonair í róschaor, ní bunús gach táirge. Seiceáil eolas na gcomhábhar ar gach táirge ar leith. Ní liosta iomlán INCI é liosta comhábhar aibhsithe; má tá sé dodhéanta an liosta iomlán a fhíorú ón bpacáistiú atá ar fáil, déanaimid é sin a lua. Seiceáil lipéad an táirge a fhaigheann tú nó iarr an liosta iomlán roimh úsáid má tá ailléirgí nó íogaireachtaí agat.
Conas is féidir liom éilimh veigeánacha agus pacáistíochta eile a sheiceáil?
Seiceáil an táirge ar leith seachas glacadh leis go mbaineann éileamh amháin leis an mbailiúchán iomlán. Déanann ár dtreoracha táirgí idirdhealú idir ráitis agus siombailí ar an bpacáistiú soláthraithe agus deimhnithe neamhspleácha nó torthaí tástála. Ní chruthaíonn siombail veigeánach sábháilteacht do ailléirgí, deimhniú orgánach ná oiriúnacht do gach cineál craicinn. Má theastaíonn deimhniú ar leith uait nó tuilleadh sonraí faoi fhoirmle, iarr orainn roimh cheannach.
How long do the products last, and how should I read the shelf-life symbol?
Each product shows a Period-After-Opening (PAO) symbol — the little open-jar icon with a number such as 6M or 12M — which tells you how many months the product stays at its best once you've opened it. Unopened, products keep until the date or batch guidance on the packaging. Store them away from direct sunlight and heat, keep lids closed, and use clean hands or the supplied applicator to keep your cosmetics fresh.
Should I do a patch test before using a new product?
Yes — we recommend a patch test with any new cosmetic. Apply a small amount to a discreet area such as the inner forearm, leave it for 24 hours, and if you notice any irritation, stop using the product. Everyone's skin is different, so if you have sensitive skin or any specific concerns, it's always sensible to check the ingredient list first and speak to a qualified professional if needed.
How do you ship, and how long does delivery take?
Orders are dispatched within 1–2 business days and shipped across the EU, typically arriving within 3–7 working days depending on your country. Your order is packed carefully to protect glass and delicate items, and you'll receive a tracking link by email once it's on its way.
What is your returns policy on cosmetics?
For hygiene and safety reasons, opened or used cosmetics cannot be returned unless they arrived faulty or damaged. Unopened items in their original, sealed packaging can be returned within 14 days of delivery for a refund. If anything arrives damaged or isn't right, contact us with your order number and photos and we'll make it right quickly.
Conas ba chóir dom mo tháirgí cúram laethúil a stóráil?
Lean an t-eolas stórála, éaga agus tréimhse tar éis oscailte ar do tháirge féin. Coinnigh na caipíní dúnta, seachain solas na gréine díreach agus teas ró-mhór, agus bain úsáid as lámha glana nó an feiste iarratais atá soláthraithe. Ciallaíonn siombail jar oscailte cosúil le 12M dhá mhíle a dó mí tar éis oscailte, ní saolré neamhtheoranta gan oscailt. Ná glac leis go bhfuil na riachtanais stórála nó tréimhse úsáide céanna ag gach foirmle.