Help & Info
Frequently Asked Questions
Ingredjenti, ħajja fuq l-ixkaffa, tbaħħir u kura—tweġibiet utli biex tagħżel l-essenzjali kuljum tiegħek.
Jinkludu l-prodotti kollha ta' VE RED RAZ l-għasel?
Le. Il-kollezzjoni tagħna tinkludi forom differenti ta' kura tal-ġilda, kura tax-xemx, kura tal-ġisem u żjut botanici. L-għasel huwa żejt wieħed, mhux il-bażi ta' kull prodott. Iċċekkja l-informazzjoni dwar l-ingredjenti ta' kull prodott. Lista ta' ingredjenti enfasizzata mhix lista INCI kompluta; fejn ma tistax tiġi vverifikata lista kompluta mill-ippakkjar disponibbli, ngħidulek hekk. Iċċekkja tikketta fuq il-prodott li tirċievi jew staqsi għall-lista kompluta qabel l-użu jekk għandek allerġiji jew sensittivitajiet.
Kif nista' nikkonferma d-dikjarazzjonijiet dwar il-vegan u l-ippakkjar?
Iċċekkja l-prodott individwali minflok taħseb li dikjarazzjoni waħda tapplika għall-kollezzjoni kollha. Il-gwidi tal-prodotti tagħna jiddistingwu bejn dikjarazzjonijiet u simboli fuq l-ippakkjar mogħti u ċertifikazzjonijiet jew riżultati ta' testijiet verifikati b'mod indipendenti. Simbolu vegan ma jfissirx sigurtà għal allerġiji, ċertifikazzjoni organika jew adattament għal kull tip ta' ġilda. Jekk għandek bżonn ċertifikazzjoni partikolari jew aktar dettalji dwar formula, staqsina qabel ix-xiri.
How long do the products last, and how should I read the shelf-life symbol?
Each product shows a Period-After-Opening (PAO) symbol — the little open-jar icon with a number such as 6M or 12M — which tells you how many months the product stays at its best once you've opened it. Unopened, products keep until the date or batch guidance on the packaging. Store them away from direct sunlight and heat, keep lids closed, and use clean hands or the supplied applicator to keep your cosmetics fresh.
Should I do a patch test before using a new product?
Yes — we recommend a patch test with any new cosmetic. Apply a small amount to a discreet area such as the inner forearm, leave it for 24 hours, and if you notice any irritation, stop using the product. Everyone's skin is different, so if you have sensitive skin or any specific concerns, it's always sensible to check the ingredient list first and speak to a qualified professional if needed.
How do you ship, and how long does delivery take?
Orders are dispatched within 1–2 business days and shipped across the EU, typically arriving within 3–7 working days depending on your country. Your order is packed carefully to protect glass and delicate items, and you'll receive a tracking link by email once it's on its way.
What is your returns policy on cosmetics?
For hygiene and safety reasons, opened or used cosmetics cannot be returned unless they arrived faulty or damaged. Unopened items in their original, sealed packaging can be returned within 14 days of delivery for a refund. If anything arrives damaged or isn't right, contact us with your order number and photos and we'll make it right quickly.
Kif għandek taħżen il-prodotti ta' kura ta' kuljum tiegħek?
Segwi l-informazzjoni dwar il-ħażna, l-iskadenza u l-perjodu wara l-ftuħ fuq il-prodott tiegħek. Żomm il-koppi magħluqa, evita d-dawl dirett tax-xemx u s-sħana eċċessiva, u uża idejn nadif jew l-applikatur mogħti. Simbolu ta' ġarr miftuħ bħal 12M ifisser tnax-il xahar wara l-ftuħ, mhux ħajja fuq l-ixkaffa bla limitu mingħajr ma tkun miftuħa. Taqsibx li kull formula għandha l-istess rekwiżiti ta' ħażna jew perjodu ta' użu.