Help & Info
Frequently Asked Questions
Sestavine, rok trajanja, dostava in nega – koristni odgovori za izbiro vaših vsakodnevnih osnov.
Ali vsi izdelki VE RED RAZ vsebujejo vrtnico?
Ne. Naša kolekcija vključuje različne formule za nego kože, zaščito pred soncem, nego telesa in rastlinska olja. Šipkovo olje je eno izmed olj, ni osnova vsakega izdelka. Preverite sestavine posameznega izdelka. Izpostavljena seznam sestavin ni popoln INCI seznam; če popolnega seznama ni mogoče preveriti na embalaži, to tudi povemo. Preverite etiketo na izdelku, ki ga prejmete, ali zahtevajte popoln seznam pred uporabo, če imate alergije ali občutljivost.
Kako lahko preverim veganske in druge trditve na embalaži?
Preverite posamezni izdelek, ne domnevajte, da ena trditev velja za celotno kolekcijo. Naši vodiči za izdelke razlikujejo izjave in simbole na priloženi embalaži od neodvisno preverjenih certifikatov ali testnih rezultatov. Veganski simbol ne pomeni varnosti za alergike, organskega certifikata ali primernosti za vsak tip kože. Če potrebujete določen certifikat ali več informacij o formuli, nas vprašajte pred nakupom.
How long do the products last, and how should I read the shelf-life symbol?
Each product shows a Period-After-Opening (PAO) symbol — the little open-jar icon with a number such as 6M or 12M — which tells you how many months the product stays at its best once you've opened it. Unopened, products keep until the date or batch guidance on the packaging. Store them away from direct sunlight and heat, keep lids closed, and use clean hands or the supplied applicator to keep your cosmetics fresh.
Should I do a patch test before using a new product?
Yes — we recommend a patch test with any new cosmetic. Apply a small amount to a discreet area such as the inner forearm, leave it for 24 hours, and if you notice any irritation, stop using the product. Everyone's skin is different, so if you have sensitive skin or any specific concerns, it's always sensible to check the ingredient list first and speak to a qualified professional if needed.
How do you ship, and how long does delivery take?
Orders are dispatched within 1–2 business days and shipped across the EU, typically arriving within 3–7 working days depending on your country. Your order is packed carefully to protect glass and delicate items, and you'll receive a tracking link by email once it's on its way.
What is your returns policy on cosmetics?
For hygiene and safety reasons, opened or used cosmetics cannot be returned unless they arrived faulty or damaged. Unopened items in their original, sealed packaging can be returned within 14 days of delivery for a refund. If anything arrives damaged or isn't right, contact us with your order number and photos and we'll make it right quickly.
Kako naj shranjujem svoje izdelke za vsakodnevno nego?
Upoštevajte navodila za shranjevanje, rok uporabe in obdobje po odprtju na vašem izdelku. Pokrovčke imejte zaprte, izogibajte se neposredni sončni svetlobi in prekomerni vročini ter uporabljajte čiste roke ali priložen aplikator. Simbol odprtega lončka, kot je 12M, pomeni dvanajst mesecev po odprtju, ne neomejen rok trajanja pred odprtjem. Ne domnevajte, da imajo vse formule enake zahteve za shranjevanje ali uporabni rok.